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By: Financial Officers | 01 March 2010 |

Forty per cent of chief financial officers have their eye on the CEO role. The day-to-day life of the average CFO can be an ideal preparation for the top job as it usually involves financial officers in the diverse stakeholder management that is crucial in the CEO role.

By: Heidrick & Struggles | 09 February 2010 |

Managing the tension between patent expiry and the politics associated with government funding and reimbursement is creating a complex challenge for the pharmaceutical industry.

By: Arun Shankar Das Mahapatra | 04 February 2010 |
Arun Das Mahapatra

Canadian Carol Borghesi had 26 years of experience in customer service before she was hired by mobile service provider Bharti Airtel to work in India. Borghesi, who was also a senior executive with British Telecom (BT), says she came to India to be part of the action.

By: Stuart Sadick; Joshua Clarke | 26 January 2010 |

In this market, customer-driven businesses have no option but to shift their thinking away from the traditional contact center or customer service executive. They need to be more customer experience-oriented. This change also means a change in the way customer contact functions are led.

By: Technology & Services | 22 January 2010 |

Technology businesses in Asia Pacific are experiencing the same battle for great leadership that took place during earlier periods of growth in the region. The difference is that experienced leaders are now homegrown.

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