Guy Cote, Sector Leader
Our clients' interests comprise hotels, resorts, restaurants, travel services and gaming businesses, car rental, tour operators, cruise lines, airlines, convention & visitor bureaus and other industry suppliers and associations.
Our extensive global footprint includes team members with focus and expertise in these industries. Our Sector crosses all leadership functions, including Board of Directors, CEO's, and senior roles in operations, finance, marketing/sales, human resources, legal counsel, information technology, real estate/facilities, and development.
The recent trends in corporate and leisure travel have affected the competitive landscape in which our clients operate. Some companies have taken advantage of the economic headwind to build expertise around customer acquisition and retention, leveraging emerging channels to understand better the segments that they currently serve and hope to capture. Other organizations have looked for creative ways to drive sales and build operations, taking advantage of the access to talent and repositioning some new ways of thinking around these critical functions. As meeting planners, corporations, and transient travelers become savvier, the leaders in hospitality continue to redefine their value propositions and target their outreach with additional ROI-grounded strategies and leadership that can leverage these drivers.
We have extensive experience helping clients deal with the critical issues facing their talent needs:
- CRM/Database Management & Segmentation Strategy
- Digital/eCommerce
- Revenue Management
- Loyalty Programs
- Strategic Partnership Development
- Real Estate Management, Acquisitions & Development
- Co-Branding Initiatives
- New Market Entry
- Strategic Sales Leadership
- Food/Beverage and Spa Management
- Financial Officers for global brands across multi-site operations
- Design and management of operations focused on "Guest Experiences"