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Executives who view small changes in isolation risk missing their much larger potential for global impact.
Insurance companies are underestimating the scope and pace of digital disruption in their industry. Finding the right digital talent and capabilities will be key to meeting customer expectations and capturing the full value of digital.
In this podcast, Steven Overman, chief marketing officer at Kodak, discusses the challenges posed by disruption and how best to confront them.
Priya Dixit Vyas speaks with Natalie Ceeney, chair of Innovate Finance and former CEO of the UK’s Financial Ombudsman Service, on why leaders should focus on corporate culture.
A combination of heightened customer expectations and sweeping technological change—including advances in next-generation robotics and virtual reality—are poised to transform the way the real-estate industry operates.
The global convenience store retailer is challenging retailing’s status quo through business model innovation and out-of-the-box partnerships.
“Robo advisors” are threatening to upend the business of financial advisors everywhere. Or are they? A closer look at four plausible scenarios offers practical insights for financial planners eyeing an uncertain future.
With customers calling the shots like never before, companies need a new kind of customer experience leader. The best of these will excel in three areas.
Banks, asset managers, and insurance companies can no longer get by with an incomplete understanding of their customers. Thriving in the new era of customer centricity requires a new kind of leader.
Retail and consumer product companies are facing an increasingly challenging environment. Digital convergence remains pervasive and informed consumers continue to become more health-conscious and aware of sustainability issues. This combination of dynamics is placing pressure on the extended supply chain of companies in the sector.