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A frontline team helped a 100-year-old furniture manufacturer overcome its quality issues—and an ingrained aversion to change.

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By changing the mind-sets of its frontline staff, a Fortune 100 company was able to liberate itself from the shackles of information technology.

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Publication

Good things happen when companies view employees as active advocates and participants of change programs—and not merely as the target of changes delivered from “on high.”

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Publication

Forcing organizational change from on high rarely works. Corporate transformations work best when leaders identify the relevant issues but then let their frontline workers find the answers.

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New research highlights four ways that investment managers can speed up their organizational metabolism to become more competitive.

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Publication

The competitive balance in Asia Pacific appears to be shifting, yet fewer than half of the senior executives there say their companies are prepared. A survey explores how the region’s businesses can better mobilize, execute, and transform with agility.

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Publication

Smart leaders shape their company’s culture — instead of allowing the culture to shape the company.

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Article

Leaders cast visible “shadows” over the cultures of their organizations — for good or ill. Only when the top team lives and breathes the changes it wants and expects from the organization will change succeed.

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Case Study

The CEO of Methodist Le Bonheur Healthcare describes how an effort to enhance a patient and family–centered culture of compassion helped the company improve associate satisfaction, patient experience, and clinical outcomes.

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Publication

The Taiwan Stock Exchange Corp. is taking steps to improve board governance among listed companies.

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Video

Today’s fast-paced and more globally interconnected business environment puts a premium on a portfolio of skills that include empathy, cultural awareness and flexibility, and greater “experience diversity.”

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