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Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.
US companies of all stripes can benefit from more diverse senior management with a broader range of cultural experiences and cognitive skills. Developing such leaders will be a competitive necessity in an increasingly complex world.
In this video interview, Proximus CEO Dominique Leroy describes the cultural transformation underway at the Belgian telecommunications giant.
The CEO of the Belgian telecommunications giant describes how the effort to transform the company’s culture is empowering employees, fostering collaboration, and helping return the organization to growth.