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Article

Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.

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Publication

US companies of all stripes can benefit from more diverse senior management with a broader range of cultural experiences and cognitive skills. Developing such leaders will be a competitive necessity in an increasingly complex world.

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Video

In this video interview, Proximus CEO Dominique Leroy describes the cultural transformation underway at the Belgian telecommunications giant.

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Case Study

The CEO of the Belgian telecommunications giant describes how the effort to transform the company’s culture is empowering employees, fostering collaboration, and helping return the organization to growth.

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