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Article

The best nominating committees look beyond traditional pools of talent, astutely assess candidate readiness, and thoroughly prepare to defend nominees’ business and cultural fit with the entire board.

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Publication

Smart leaders shape their company’s culture — instead of allowing the culture to shape the company.

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Article

Leaders cast visible “shadows” over the cultures of their organizations — for good or ill. Only when the top team lives and breathes the changes it wants and expects from the organization will change succeed.

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Article

Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.

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Case Study

The CEO of Methodist Le Bonheur Healthcare describes how an effort to enhance a patient and family–centered culture of compassion helped the company improve associate satisfaction, patient experience, and clinical outcomes.

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Video

Today’s fast-paced and more globally interconnected business environment puts a premium on a portfolio of skills that include empathy, cultural awareness and flexibility, and greater “experience diversity.”

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