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In an industry besieged by digital competitors, GameStop’s omnichannel strategy is built on bricks and mortar.
The key is creating a culture where people are optimistic in the face of challenge, regularly seek to improve, and embrace the opportunities for reinvention that digital brings.
Seven factors that differentiate the truly successful HR transformation.
The rules of customer engagement are shifting as global retailers search for leaders able to master the ever-changing world of omnichannel commerce.
In 2013, as in our previous survey, we wanted to know what senior leaders in the industry see as their top priorities for the coming years, their biggest concerns, and, more specifically, how they view the issues around talent that will be critical for their success.
The old certainties about leaders and leadership practices – if they ever existed – no longer hold. Leadership has changed because both the environment in which leadership is practiced and our expectations of leaders have fundamentally changed.