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A joint Forrester/Heidrick & Struggles survey of customer service (CX) professionals and chief marketing officers examines how to work across the organization to make customers the main focus.

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A joint Forrester/Heidrick & Struggles survey of chief marketing officers (CMOs) sheds light on how the role is changing—and what CMOs should do about it.

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US companies of all stripes can benefit from more diverse senior management with a broader range of cultural experiences and cognitive skills. Developing such leaders will be a competitive necessity in an increasingly complex world.

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