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OldCulture Shaping
What We Do
Cultures happen by either default or design. An organization's culture plays a significant role in its ability to successfully execute strategic plans. We know that CEOs who treat culture as a key business strategy create a strong competitive advantage when they purposefully focus on creating a thriving culture throughout the organization that aligns people to the mission, purpose, vision, and val...


Culture Shaping
What We Do
Whether evolving their strategy, undergoing a merger or acquisition, or internally realigning to remain relevant in an evolving world, businesses confronting change require thriving cultures to confidently confront the challenges of today and tomorrow. Although many companies have traditionally thought of culture as an afterthought, our research shows that organizations that treat culture as a top...


The five essentials of customer-centric cultures
Knowledge Center
Digitization and fast-changing, often disruptive technology have irrevocably altered the business landscape, along the way ushering in a new era of the consumer. As a result, a company’s ability to achieve growth through product or service offerings that capture only the rational needs of customers (and not the emotional ones) is increasingly at risk. Thus, it is no surprise that executives seekin...


Culture's Seat in the Boardroom
Knowledge Center
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The four principles of culture change
Knowledge Center
By Larry Senn When I founded Senn Delaney 37 years ago to focus solely on creating healthy, high-performance cultures and improving the spirit and performance of organizations, I had to do a lot of basic grounding in my discussions with leaders to explain what culture is and why it should be shaped instead of letting the culture shape the organization. Today, organizational culture has reached a t...


Leading Culture Change in Banking
Knowledge Center
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Culture & Arts
What We Do
For 60 years, Heidrick & Struggles has partnered with preeminent cultural, educational and historical institutions to help clients meet their strategic, operational and financial goals. Because of the specialized nature and the distinct individuality of these organizations, we are highly selective in the assignments we seek. We custom-tailor our approach to meet the unique needs of each individual...


Organizational Culture
What We Do
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Creating a culture of mentorship
Knowledge Center
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Board Effectiveness
What We Do
The demands on Chairmen and Boards are accelerating rapidly due to increased scrutiny and higher expectations from regulators, activist shareholders and the business media. Governance and compliance remain significant issues that Boards must address, but are only part of the story. A truly effective board of directors is concerned to move ‘beyond compliance’ focusing on behavioral and relationship...


Creating a Coaching Culture That Works
Knowledge Center
The UK’s economy is growing at the fastest pace since the recession, yet organizations still face uncertainty. Since this volatility is set to continue for the foreseeable future, organizations must look within to grow and flourish. Enabling leaders and employees to succeed is a crucial part of ensuring competitive advantage. Those who realize their full potential can have a dramatic impact on fin...


Changing bank culture: Lessons from the financial crisis
Knowledge Center
Losing their way The financial crisis exposed the weaknesses in many financial institutions. It showed that some banks had lost their way. Customers were no longer the focus. Making money had become the objective, rather than taking care of your customers or clients, and doing what was right for them. A number of financial institutions started designing things for a counterparty rather than the cu...


Shaping the agile organization
Knowledge Center
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