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Consumer Markets

Leading through uncertainty: Brexit and beyond

6/5/2017 Ben Twynam and Sophy Bouverat
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 Leading through uncertainty: Brexit and beyond

The potential consequences of last June’s Brexit vote and recent terrorist incidents are inevitably weighing heavily on the minds of hospitality industry CEOs, our latest report conducted in partnership with the British Hospitality Association has found.

This year’s report, Leading Through Uncertainty: Brexit and Beyond, reveals that industry leaders are especially concerned about the staffing implications following Brexit, given the sector’s heavy reliance on migrant workers. Some do not have contingency plans in place should this talent pool start to dry up and labor become more expensive. Accordingly, talent—people—remains a primary challenge facing the sector.

Against this backdrop, sentiment has dipped significantly compared with previous years: the outlook for future commercial performance is “somewhat worse” or “much worse,” according to a majority of those interviewed this year.

Now in its third year, the report canvasses the views of leaders from the United Kingdom’s fourth-largest industry: the 2017 report surveyed participants running businesses with revenues of over £40 billion and more than one million employees.

For the full report, click the download link above.

About the authors

Sophy Bouverat ( is an engagement manager in Heidrick & Struggles’ London office and a member of the Hospitality & Leisure Sector.

Ben Twynam ( is a partner in the London office and leads the Hospitality & Leisure Sector in Europe. He is a member of the British Hospitality Association.

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