Knowledge Center: Video

Team Effectiveness

How culture helped maximize performance across Methodist Le Bonheur Healthcare system


Methodist Le Bonheur Healthcare is an integrated, not-for-profit, faith-based healthcare system in Memphis, Tennessee. An eight-hospital system with $1.6 billion in revenues and 12,500 associates, Methodist engaged Senn Delaney, a Heidrick & Struggles company, to drive a “Power of One” cultural transformation throughout the organization.

It this interview with Senn Delaney Partner Regina Salvucci, CEO Gary Shorb discusses the positive outcomes from focusing on the culture.

There was improvement on every goal. The system is in the top five percent in the nation on associate satisfaction. In clinical quality, scores are in the top quartile. The system went from a BBB bond rating with Standard & Poors and Moody’s to an A+ rating. Patient satisfaction scores achieved top quartile. It was ranked one of the 2016 Best Workplaces in Health Care, by Great Place to Work® and Fortune magazine. For the second year in a row, it was named to Becker's Hospital Review 2016 list of its 150 Great Places to Work in Healthcare in the United States. Le Bonheur Children’s Hospital became among only 7% of hospitals in the country to have earned the distinction of Magnet status in 2016 by the American Nurses Credentialing Center.

Read the case study, Transforming culture in healthcare: An interview with Methodist Le Bonheur CEO Gary Shorb.