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Culture Shaping
What We Do
Powered by Senn Delaney, our exclusive focus on culture, more than 40 years of experience, our approach, and the results our clients experience set us apart from other management consulting firms. Our unique distinctive competence is creating deep and lasting change in leaders, teams and organizations. Our strength is our proven track record of successfully aligning senior teams and engaging entir..


When the company pivots, make sure the culture pivots with it
Knowledge Center
When companies make a strategic shift, the chairman and board of directors must ensure the culture also pivots — starting with the top team — to make the strategy work.


Accelerating performance through culture change: Lessons from the banking industry
Knowledge Center
For many financial-services organizations, rebuilding trust with customers will require a focus on culture—not just compliance. Two forward-looking banks are leading the way.


The five essentials of customer-centric cultures
Knowledge Center
Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.


Culture's Seat in the Boardroom
Knowledge Center
Jasmine Whitbread, non-executive director of Standard Chartered and BT Group, sits for an exclusive interview to discuss a range of topics surrounding culture's place in the boardroom.


Podcast episode 10: Culture through the regulator’s lens
Knowledge Center
Priya Dixit Vyas speaks with Natalie Ceeney, chair of Innovate Finance and former CEO of the UK’s Financial Ombudsman Service, on why leaders should focus on corporate culture.


Culture: The fuel that rocketed Dynegy back into the power elite
Knowledge Center
Dynegy CEO Robert Flexon discusses a successful turnaround strategy that included a culture ‘reset’ as a critical pillar to create a winning, agile mind-set that has propelled three-fold growth.


The four principles of culture change
Knowledge Center
Smart leaders help shape their company’s culture — instead of allowing the culture to shape the company.


Leading culture transformation in engineering and manufacturing
Knowledge Center
To create true innovation and unleash productivity, manufacturing company leaders should consider a strategy beyond a focus on process improvement, cost, quality, and delivery that includes a culture change to enhance spirit, performance, and competitiveness.


Scaling culture change: Cafe Rio’s winning ingredient for growth
Knowledge Center
The head of HR at Cafe Rio Mexican Grill describes how the company baked the best of its small business culture into a scalable model that is proving vital for the company’s success.


Leading Culture Change in Banking
Knowledge Center
In an industry that historically has changed at a sedate pace, big banks have been altering the way they do things at dizzying speed. Facing narrow margins, tighter regulation and wary customers, they are forging new business models, transforming operational processes and re-orienting around service.


Changing bank culture: Lessons from the financial crisis
Knowledge Center
Former New York Fed supervisor Sarah Dahlgren describes how failures in company culture contributed to the financial crisis—and why improvements now might help banks better weather the next one.


Four key principles to successful culture change
Knowledge Center
Leaders who have been most successful at shifting their company culture employ four key principles for success. This video interview shares insights from the field.


Avoiding culture clash in mergers and acquisitions
Knowledge Center
Many mergers fail to realize their full potential because of conflicting cultures. But a systematic approach to addressing culture can help overcome this costly obstacle.


How board governance and company culture intersect
Knowledge Center
Few issues of organizational effectiveness and performance have moved so decisively to the front burner in recent years as culture.


Is this the year that banks finally begin getting culture right?
Knowledge Center
The next wave of banking leaders will be judged not for their heroics but for steady stewardship that enables their institutions to endure on behalf of clients, shareholders, and employees.


How culture helped maximize performance across Methodist Le Bonheur Healthcare system
Knowledge Center
Methodist Le Bonheur Healthcare CEO Gary Shorb discusses many positive outcomes from creating a 'Power of One' culture across the eight-hospital system on everything from financial performance to patient satisfaction and employee engagement.


Leading change: Five CEOs on the power of culture
Knowledge Center
Smart leaders shape their company’s culture — instead of allowing the culture to shape the company.


Shaping strategy: Which leadership traits help most?
Knowledge Center
Leaders need to make strategic changes more quickly, and with less information, than ever before. Our research highlights two approaches that can help.


Culture & Arts
What We Do
Our key advantage derives from our unshakeable belief in the power of talented, creative people. The COVID-19 crisis has forever changed the culture and arts industry. Leadership at some of the more agile organizations focused on what can we do now that we couldn’t do before and have survived by providing virtual programming and increasing opportunities for audience participation. As lockdown rest..


Find your place on the “culture continuum”
Knowledge Center
By starting with a clear-eyed view of where a company’s culture is, senior executives can better articulate what it could be—and spark the sorts of frank management conversations that help link culture to commercial business goals.


Creating a culture of mentorship
Knowledge Center
A new survey sheds light on the importance of mentoring—what works, what doesn’t, why it matters, and how companies could support it better.


Becoming a talent magnet through culture: An interview with Grant Thornton CEO Mike McGuire
Knowledge Center
The CEO of Grant Thornton LLP describes how the accounting firm transformed its culture to empower its employees, better meet clients’ needs, and become an employer of choice.


Board Effectiveness
What We Do
The demands on Chairmen and Boards are accelerating rapidly due to increased scrutiny and higher expectations from regulators, activist shareholders and the business media. Governance and compliance remain significant issues that Boards must address, but are only part of the story. A truly effective board of directors is concerned to move ‘beyond compliance’ focusing on behavioral and relationship..


Creating a Coaching Culture That Works
Knowledge Center
Leaders who create an internal culture of coaching enable employees to perform at their best. These three steps will help carve a path towards culture change for the better.


CHROs in energy: Reshaping the role to lead through disruption
Knowledge Center
Interviews with 20 leading CHROs in the energy industry highlight how senior human resources leaders are meeting new challenges and helping to create real business value in a disrupted industry.


Building a digital culture: A perspective from Asia
Knowledge Center
Digitally mature organizations recognize that people and culture matter as much as technology when it comes to leading a successful digital transformation. Here are four guiding principles for embedding a digital mind-set.


A culture of servant leadership: Interview with Darin Harris, CEO of Jack in the Box
Knowledge Center
The CEO of Jack in the Box shares his experiences stepping into his new role remotely and discusses the aspects of company culture that have enabled resilience.


Realising digital ambition through talent and culture
Knowledge Center
Companies face a unique mix of cultural and strategic set of challenges in undertaking digital transformations to meet changing consumer demands and emerging digital competitors. Addressing these challenges starts with defining a clear digital ambition and the role talent plays in making it successful.


Building a culture of operational excellence in financial services
Knowledge Center
Financial services firms have faced unprecedented challenges in recent months to sustain operational excellence. Those with a strong culture of excellence—based on purpose, agility, and simplicity—have fared the best.


Building a digital culture
Knowledge Center
In digital transformations, technology and processes are typically the focus, but companies overlook culture at their peril.


Solving the tensions of reshaping the organization to develop CEO successors
Knowledge Center
As the date of a planned CEO succession nears, organization redesign can help make sure that a top internal candidate will be as well prepared as possible to make the demanding leap to the top job.


Shaping the agile organization
Knowledge Center
Combining purposeful leadership and broad engagement helps leaders shape their company’s culture — instead of allowing the culture to shape the company.