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The five essentials of customer-centric cultures
Knowledge Center
Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.


Transforming customer service in a call center
Knowledge Center
By changing the mind-sets of its frontline staff, a Fortune 100 company was able to liberate itself from the shackles of information technology.


Winning the battle for customer experience leadership
Knowledge Center
With customers calling the shots like never before, companies need a new kind of customer experience leader. The best of these will excel in three areas.


CEO succession in turbulent times
Knowledge Center
When boards are faced with the crucial decision of selecting the next CEO, those that have started early and follow a rigorous process will have the best chance of finding the right leader.


Solving the tensions of reshaping the organization to develop CEO successors
Knowledge Center
As the date of a planned CEO succession nears, organization redesign can help make sure that a top internal candidate will be as well prepared as possible to make the demanding leap to the top job.


Succession Planning
What We Do


Considerations for emergency CEO successions
Knowledge Center
If a CEO is diagnosed with COVID-19, a board must be prepared to manage the unique consequences. The incoming CEO will benefit from keeping a few tested principles in mind in this unprecedented situation.


CEO & Executive Succession Planning
What We Do
Heidrick & Struggles’ Executive & CEO Succession Planning experts know that succession decisions are critical in sustaining organizational performance and success. Yet, the quality of the planning processes and approaches that underpin these decisions vary enormously.  As business volatility increases and CEO tenure gets shorter, clients are turning attention to the need for efficient succession p..


Nine steps general counsel can take to improve their succession planning
Knowledge Center
Succession planning is an ongoing process—not something you do once or every few years.


CEO succession trends in 2017
Knowledge Center
The Conference Board’s latest annual report, developed in collaboration with Heidrick & Struggles, tracks key trends in CEO succession practices at S&P 500 companies.


Symbiotic Succession Planning
Knowledge Center
The business world is filled with networks in which individuals benefit from one another. Ironically, however, the two parties within every modern corporation who would benefit most from symbiosis— corporate directors and rising star executives—often don’t take advantage of the opportunity.


Developing Leadership Agility: How Merck Accelerated its Succession Pipeline
Knowledge Center
Download our on-demand webinar to hear a live case study on how Merck, a leading healthcare and life science company, strengthened their leadership pipeline and developed an agile team of high-performing executives.


The CEO’s role in succession planning
Knowledge Center
Despite the barrels of ink and numberless bytes that have been expended on CEO succession planning advice, many directors remain dissatisfied with the process.


The family business dilemma in CEO succession
Knowledge Center
In all family business around the world, whatever the country or the culture, a major concern and critical challenge is CEO succession. Most family businesses, whatever their size, have grown thanks to the exceptional contribution of an emblematic founder.


Succession planning comes to founder-led investment firms
Knowledge Center
As more founders of investment firms retire, they need to carefully consider the leadership, purpose, culture, and governance they’ll leave behind. Answering some key questions will help.


CEO Succession Trends in 2016
Knowledge Center
In its latest annual analysis, The Conference Board, in collaboration with Heidrick & Struggles, tracks key trends in CEO succession practices at S&P 500 companies.


The 2014 Report on Senior Executive Succession Planning and Talent Development
Knowledge Center
In the fall of 2013, The Institute of Executive Development and the Rock Center for Corporate Governance at Stanford University conducted in-depth interviews with executives and directors at 20 companies regarding their succession and executive development practices.


The clock is ticking on CEO succession: is your board ready?
Knowledge Center
CEO succession should be an ongoing part of boards’ work—but boards also need to understand how considerations shift as change gets closer.


Board succession 2020: Three steps toward long-term effectiveness
Knowledge Center
Boards that routinely evaluate their capabilities with strategic goals in mind and establish a diverse pipeline of potential directors will be best positioned to help their organizations reset for resilience and thrive in the long term.


Start well and stay: Four tips for success in a new executive position
Knowledge Center
Ensure a smoother transition and increase your chances of success in your new role. Here’s how.


Perspectives on women’s success in Silicon Valley: An interview with Magdalena Yesil
Knowledge Center
Women need to embrace their power—and organizations need to support them—to take their rightful place in the technology sector.


What are the sources of corporate success?
Knowledge Center
Many companies are pursuing disruption or expansion into new industries or geographies as the keys to better performance, but our research has found that what matters more is making sense of changes in your current environment.


Successfully shifting mind-sets to accelerate performance
Knowledge Center
What’s most often missing when leaders develop and implement new strategies? Mind-set change at every level of the organization. A few fundamental tactics can help leaders create lasting mind-set shifts to accelerate growth.


Four key principles to successful culture change
Knowledge Center
Leaders who have been most successful at shifting their company culture employ four key principles for success. This video interview shares insights from the field.


Why successful digital officers don’t always have “digital” in their title
Knowledge Center
CEOs often seek to accelerate digital transformations by adding a chief digital officer. But there are a number of questions they should ask first, and several models of digital leadership to consider.


Putting the customer first—for real
Knowledge Center
Analysis of how leaders approach customer-centricity suggests that some lower-level executives have lessons for the most senior.


Board evolution: A new way to frame board succession
Knowledge Center
Few board issues are more sensitive than moving directors out to make room for new directors. How did these two technology companies manage their board transitions — smartly and without rancor? By adopting these principles and practices.


The keys to successful CEO–CHRO partnerships
Knowledge Center
CHROs who work well with their CEOs have a lasting impact on the business.


Early engagement: Going beyond traditional board succession planning
Knowledge Center
From the unexpected arrival of activist investors to the unexpected departure of a key director, boards face an array of situations where they may be caught flat-footed on matters of board succession. Smart boards employ four approaches to better prepare themselves.


Setting up HR for Success
Knowledge Center
Seven factors that differentiate the truly successful HR transformation.