Brian Klapper is a partner in Heidrick & Struggles New York office, a member of Heidrick Consulting, and the founder of The Performance Engine. He is an internationally-recognized expert in operational innovation and cultural transformation. Brian works with global companies in a variety of sectors, including financial services, consumer products, manufacturing, telecommunications, retail, restaurant chains, utilities, and healthcare. While Brian’s experience spans all elements of the value chain and all customer touch points, his work focuses primarily on helping clients create a culture of innovation, agility and execution excellence.
Prior to joining Heidrick & Struggles, Brian was the president and founding partner of The Klapper Institute, where he created The Corporate Lab, a precursor to The Performance Engine, with a team from the MIT Media Lab. Before starting The Klapper Institute, Brian was a partner in the financial services practice of Mercer Management Consulting (now Oliver Wyman and formerly Strategic Planning Associates).
Brian is a recognized thought leader, speaker, and writer. His book, The Q-Loop: The Art and Science of Lasting Corporate Change, was shortlisted for the 2013 Financial Times and Goldman Sachs Business Book of the Year Award. Brian has had two of his articles published in The Harvard Business Review.
Brian spoke about how creativity and ideation contribute to transformational change as part of the Authors@Google series, whose mission is to “bring innovative authors to speak at Google who can capture the intellectual zeitgeist of the day.” He has also been a guest speaker at the New York Life Executive Leadership Series and the featured keynote speaker at LIMRA conferences, the Chief Learning Officer Conference, and at the Avon Worldwide Management Forum.
Brian has been profiled in several publications including: The Wall Street Journal, Barron’s, Forbes, Business Week, Investors Business Daily, The Toronto Sun Times, CEO Magazine, and The New York Times.
Brian earned an MBA from The Wharton Graduate School of Business and a bachelor’s degree from Cornell University.