Hospitality & Leisure

As the hospitality and leisure industries battle for consumer dollars, executives leading these businesses continue to hunt for strategies that will help give them market edge. Heidrick & Struggles’ Hospitality & Leisure team knows that securing the right talent is a critical success factor in this fiercely competitive industry. We also have learned that the future success lies in not just delivering, but developing leaders.

Both consumer and business travel trends are now being defined and tested out in areas beyond the mature markets of the U.S. and Europe, with regions like the Middle East and Southeast Asia at the forefront of those trends. In addition, technology innovation is redefining  how hospitality companies interact with their customers.  

Having worked with some of the most recognizable brands around the world, we have extensive experience helping clients tackle the many critical issues facing today’s talent needs:

  • CRM/database management and segmentation strategy
  • Digital/eCommerce
  • Revenue management
  • Loyalty programs Strategic partnership development
  • Real estate management, acquisitions and development
  • Co-branding initiatives
  • New market entry
  • Strategic sales leadership
  • Food and beverage
  • Spa management
  • Financial officers for global brands across multi-site operations
  • Design and management of operations focused on "Guest Experiences"

Our unique international team and culture gives us a competitive advantage to provide candid, creative leadership counsel in every facet of the hospitality and leisure industry – from hotels and resorts, restaurants, travel services and gaming to car rental, tour operators, online aggregators, cruise lines, airlines, convention and visitor bureaus and other industry-related suppliers and associations. 


Guy M. Cote Guy M. Cote Partner