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The CEO of Grant Thornton LLP describes how the accounting firm transformed its culture to empower its employees, better meet clients’ needs, and become an employer of choice.

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By starting with a clear-eyed view of where a company’s culture is, senior executives can better articulate what it could be—and spark the sorts of frank management conversations that help link culture to commercial business goals.

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A frontline team helped a 100-year-old furniture manufacturer overcome its quality issues—and an ingrained aversion to change.

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By changing the mind-sets of its frontline staff, a Fortune 100 company was able to liberate itself from the shackles of information technology.

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The top investor organizations are upping their game when it comes to top talent. Here’s how.

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Good things happen when companies view employees as active advocates and participants of change programs—and not merely as the target of changes delivered from “on high.”

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Forcing organizational change from on high rarely works. Corporate transformations work best when leaders identify the relevant issues but then let their frontline workers find the answers.

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New research highlights four ways that investment managers can speed up their organizational metabolism to become more competitive.

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The competitive balance in Asia Pacific appears to be shifting, yet fewer than half of the senior executives there say their companies are prepared. A survey explores how the region’s businesses can better mobilize, execute, and transform with agility.

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Our discussion with executives from Facebook, LinkedIn, and Salesforce highlights the ways in which data analytics is transforming human resources.

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How can a strong company culture make organizations more effective in a VUCA environment? Brig. Gen. Bernard Banks shares insights and lessons learned from the military and the private sector.

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A joint Forrester/Heidrick & Struggles survey of customer service (CX) professionals and chief marketing officers examines how to work across the organization to make customers the main focus.

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Domestic Chinese companies are often held back by their lack of HR savvy. By identifying HR challenges, local firms and multinationals can put themselves firmly on the road to success.

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Shakespeare’s literary and economic success depended more on business-model innovation and collaboration than most contemporary readers imagine, explains noted scholar James Shapiro.

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The Taiwan Stock Exchange Corp. is taking steps to improve board governance among listed companies.

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Today’s fast-paced and more globally interconnected business environment puts a premium on a portfolio of skills that include empathy, cultural awareness and flexibility, and greater “experience diversity.”

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