Knowledge Center: Podcast
Financial Services
Podcast episode 22: Rethinking the customer journey in consumer banking
1/7/2019 Heidrick & Struggles
The Heidrick & Struggles Leadership Podcast explores the intersection of business, organizational culture, and talent in conversations with leading thinkers around the world.
In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey.
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