Organizational resilience in the insurance industry: An interview with Tom Troy, president and CEO of CSAA Insurance Group

In this next installment of our Leadership Perspectives video series, Heidrick & Struggles’ Tom Moran speaks to Tom Troy, the president and CEO of CSAA insurance group. Troy shares the organization’s culture motto, “Think big and move fast,” and talks about how CSAA’s culture evolved during the pandemic, which aspects of the culture are making the most difference, and how he continues to foster those aspects. He also discusses the most relevant decisions he had to make to manage the pandemic and shares what personal leadership style changes he had to make as well.

About the interviewer

Tom Moran (tmoran@heidrick.com) is a partner in Heidrick & Struggles’ Chicago office and a member of Heidrick Consulting.