Knowledge Center: Podcast

Technology Officers

Podcast Episode 5: In Pursuit of Omnichannel Nirvana


 Podcast episode 5

The Heidrick & Struggles Leadership Podcast explores the intersection of business, organizational culture, and talent in conversations with leading thinkers around the world.

In our latest episode, “In Pursuit of Omnichannel Nirvana,” Heidrick & Struggles’ Sam Burman speaks with Raghav Lal, executive vice president and chief data and analytics officer at Westfield Retail Solutions, a division within Westfield Corporation focused on reinventing the shopping experience.

In a conversation via Skype, Lal explains the innovations that traditional brick-and-mortar retailers have developed in order to keep up with online businesses. He also analyzes how the chasing of distinct physical or digital channels in recent years has been misguided.


Listen to all of the podcasts here.