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CEO Focus

A culture of servant leadership: Interview with Darin Harris, CEO of Jack in the Box

2/10/2021 Laura C. Brinsmaid and Rose Gailey

Heidrick & Struggles’ Laura Brinsmaid and Rose Gailey speak with Darin Harris, CEO of Jack in the Box, an American fast-food restaurant chain based out of San Diego, California. Harris, who was announced as the new CEO in April 2020 and started in June 2020, shares his experiences preparing to step into a new role remotely and how he began by building relationships—with his team, with franchisees, and with board members. He also discusses the ways in which the company’s culture, grounded in servant leadership, enables resilience, and how important it was that he and other company leaders continually expressed and demonstrated their authentic commitment to employee safety.

Laura Brinsmaid ( is partner in charge of Heidrick & Struggles' Atlanta office and a member of the Consumer Markets, CEO & Board, and Financial Officers practices.

Rose Gailey ( is the leader of Organization Acceleration, Culture Shaping, and Diversity & Inclusion for Heidrick Consulting; she is based in the Costa Mesa office.

Laura C. Brinsmaid Partner in Charge +1 404 6827400
Rose Gailey Global Managing Partner +1 562 4265400

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